Terms & Conditions

About Us

MLA Group Ltd is an AI governance advisory firm. We provide AI governance risk assessment tools, compliance advisory services, and board-level reporting to organisations across regulated and professional sectors in the United Kingdom and internationally.

References in these Terms to "we", "us", or "MLA Group" refer to MLA Group Ltd. References to "you" or "user" refer to any individual or organisation accessing our website or using our services.

Our Services

MLA Group provides the following services through our website and platform:

AI Governance Risk Diagnostic — An online assessment tool that evaluates an organisation's AI governance maturity across seven domains, scored against UK and EU regulatory expectations. The diagnostic generates a weighted maturity score and risk band classification.

Governance Risk Report — A detailed board-advisory report generated from diagnostic responses, including domain analysis, regulatory obligation mapping, priority findings, and a 30/60/90-day remediation roadmap.

Client Portal — A secure authenticated environment where registered users can access, review, and download their governance risk reports.

Advisory Content — Regulatory commentary, guidance notes, and forward risk analysis published on our website and delivered within reports.

Nature of Our Services — Important Limitations

Our diagnostic is based on self-reported responses provided by you. We do not independently verify the accuracy or completeness of information submitted. Risk scores, maturity ratings, and recommendations are generated by our framework based on the information you provide.

MLA Group is not a certified audit body, regulatory authority, legal firm, or compliance certification provider. Our services do not substitute for qualified legal counsel, regulatory compliance advice, or formal audit. Organisations should engage appropriately qualified legal, compliance, and regulatory professionals before implementing governance changes based on our outputs.

Regulatory obligations cited in our reports reflect our understanding of applicable law at the time of report generation. Law and regulatory guidance change. You are responsible for ensuring your compliance with current legal requirements. MLA Group accepts no liability for decisions made in reliance on our reports or outputs.

Account Registration and Access

To access the AI Governance Risk Diagnostic and client portal, you must register for an account. By registering, you confirm that:

4.1 — You are at least 18 years of age and have the legal capacity to enter into binding agreements.

4.2 — Where you register on behalf of an organisation, you have authority to bind that organisation to these Terms.

4.3 — All information you provide during registration and throughout use of our services is accurate, current, and complete.

4.4 — You are responsible for maintaining the security of your account credentials. You must not share your login details with any third party. You must notify us immediately at info@mlagroup.co.uk if you suspect any unauthorised access to your account.

4.5 — Each account is for the use of a single named individual. Shared or multi-user access to a single account is not permitted without our written consent.

We reserve the right to suspend or terminate accounts where we have reason to believe these Terms have been breached, where information provided is false or misleading, or where account activity poses a security risk.

Acceptable Use

You agree to use our website and services only for lawful purposes and in a manner consistent with these Terms. You must not:

5.1 — Use our services to provide false, misleading, or fraudulent diagnostic responses with the intention of obtaining a more favourable risk assessment for any purpose, including regulatory submissions, investor communications, or client representations.

5.2 — Reproduce, distribute, resell, sublicense, or commercially exploit any report or output generated by our platform without our express written consent.

5.3 — Attempt to reverse-engineer, copy, or replicate our diagnostic framework, scoring methodology, or report generation system.

5.4 — Introduce malicious code, conduct denial-of-service attacks, or otherwise attempt to disrupt or damage our website or platform.

5.5 — Use our services in any way that infringes the intellectual property rights of MLA Group or any third party.

5.6 — Represent MLA Group outputs as formal regulatory audit, legal opinion, or certification to any third party, regulator, or enforcement body.

Intellectual Property

All content on www.mlagroup.co.uk and within our platform — including but not limited to the diagnostic framework, scoring methodology, regulatory commentary, report templates, domain analysis content, written copy, design, and software — is the intellectual property of MLA Group Ltd and is protected by copyright and applicable intellectual property law.

Your governance risk report is generated specifically for you based on your diagnostic responses. You are granted a non-exclusive, non-transferable licence to use your report for internal business purposes, including board reporting, internal compliance review, and engagement with your own legal or compliance advisers.

You may not reproduce, publish, distribute, or commercialise any report or content from our platform without our prior written consent. Attribution to MLA Group must be maintained wherever our outputs are referenced externally.

Liability and Disclaimers

7.1 Limitation of Liability — To the fullest extent permitted by law, MLA Group Ltd excludes all liability for any loss or damage arising from your use of our website or services, including but not limited to: loss of profit, loss of business, loss of data, regulatory penalties, reputational harm, or any indirect or consequential loss.

7.2 Accuracy of Outputs — Our diagnostic outputs are based entirely on self-reported responses. We make no warranty that our reports accurately reflect your actual compliance position, governance maturity, or regulatory exposure. Scores and recommendations are indicative only.

7.3 Regulatory Currency — We endeavour to keep our regulatory framework current, but cannot guarantee that content reflects the most recent legislative or regulatory developments at any given time. You should independently verify regulatory requirements before acting on our outputs.

7.4 Third-Party Services — Our platform uses third-party services including Supabase and Netlify. We are not responsible for any interruption, loss of data, or service failure attributable to these third parties.

7.5 Cap on Liability — Where liability cannot be excluded by law, our total aggregate liability to you for any claim arising from use of our services shall not exceed the total amount paid by you to us in the 12 months preceding the event giving rise to the claim, or £500, whichever is greater.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.

Pricing and Payment

Current pricing for our services is displayed on our website at mlagroup.co.uk. We reserve the right to amend pricing at any time. Price changes will not affect services already purchased and paid for.

Where a free diagnostic or trial is offered, MLA Group reserves the right to modify, restrict, or withdraw the free tier at any time with reasonable notice.

All prices are stated in pounds sterling (GBP) and are exclusive of VAT unless otherwise stated. MLA Group Ltd is registered for VAT purposes; our VAT number will be displayed on any invoice issued.

Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy, which forms part of these Terms and Conditions. By using our services, you acknowledge that we will process personal data as described in our Privacy Policy.

Where you submit assessment responses that include information about third parties or your organisation's employees, you confirm that you have the necessary authority and legal basis to share that information with us for the purpose of receiving our services.

Termination

You may close your account at any time by contacting us at info@mlagroup.co.uk. Following account closure, we will retain your data in accordance with our Privacy Policy retention schedule.

We may suspend or terminate your access to our services immediately and without notice where: you have materially breached these Terms; we are required to do so by law; or continued provision of services would expose us or third parties to legal or regulatory risk.

On termination, your right to access the platform and your reports ceases. Sections of these Terms that by their nature should survive termination — including intellectual property, liability, and governing law — will continue to apply.

Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify registered users by email at least 14 days before the changes take effect. The effective date at the top of this page reflects the most recent revision.

Continued use of our services following notification of updated Terms constitutes your acceptance of those changes. If you do not accept the updated Terms, you should cease using our services and close your account.

Governing Law and Disputes

These Terms and any dispute or claim arising from or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal proceedings, we encourage you to contact us in the first instance to attempt to resolve any dispute informally. We will respond to any complaint or dispute within 14 working days.

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